Bee Cosmetics Delivery and Terms & Conditions
All prices displayed on our website include applicable taxes. Payment for your purchases can be made using credit or debit cards at the checkout, utilising the secure payment service provided by Stripe. We also accept orders and payments over the phone. For phone orders, please call 01403 248158.
For deliveries within the United Kingdom, we use Royal Mail First Class as our standard delivery option. Royal Mail has been chosen for its reliability and the lowest reported carbon emissions per parcel among major UK delivery companies. Approximately two-thirds of Royal Mail deliveries are made on foot or through a park and loop method.
First Class: Delivery typically takes 1-3 business days from the date of dispatch. A flat rate of £3.50 applies to this delivery option. Orders over £45 qualify for free postage.
Customer Collect: This option allows you to order and pay online and choose to collect your purchase free of charge.
We only deliver within the UK.
We strive to dispatch your order on the same or the next business day from the date of your purchase, whenever possible.
While we aim to stock all the products listed on our website, please note that our products are handmade in small batches and are subject to availability. In certain circumstances, Bee Cosmetics may temporarily withdraw products from sale, including after you have placed an order. If we cannot fulfil your order, we will contact you to discuss alternative options such as delayed delivery, an alternative product, or a refund.
Returns and Cancellations
We hope that our products meet your expectations. However, if you wish to cancel your order or are unhappy with your purchase, you must return it within 14 working days from the date of delivery. Bee Cosmetics is pleased to offer a refund or exchange (excluding postage costs) provided that the goods are unopened, unused, and in a perfect, re-saleable condition.
Please inspect your delivery as soon as possible. In the unlikely event that products have become damaged or lost during transit, please notify us promptly. If you have any concerns or questions, please contact us.
79 Rushams Road
Bee Cosmetics aims to provide a full description of our products and their intended use on our website. It is your responsibility to ensure that the products are used in accordance with any provided directions. Please note that our products are genuinely handmade, hand-cut and packaged in small quantities, which may result in variations in colour, texture, or packaging between orders. Bee Cosmetics does not accept liability for representations, warranties, conditions, or terms relating to fitness for purpose. Our cosmetics are covered by the Cosmetic Product (Safety) Regulations 2013, and the required Cosmetic Product Safety Reports are in place to confirm compliance with current legislation. Customers should follow the recommended use of the product and ensure its suitability for their needs.
Links to Other Websites
Our website may contain links to other websites that Bee Cosmetics believes may be of interest to our visitors. Please note that we do not endorse the products or information on these external sites, nor do we have control over the information presented on them.
The information provided on our website regarding our products is intended for general informational purposes only. Bee Cosmetics does not make any claims regarding the health benefits or suitability of our products for individual use. All information pertaining to the benefits of the ingredients used in our products is based on publicly available information.
Bee Cosmetics does not make any claims regarding the effectiveness of the products available on our website. Any product recommendations provided are not intended to replace the advice or guidance of a medical professional.
Please note that nothing stated in these Terms and Conditions shall affect your statutory rights as a consumer.