Bee Cosmetics Delivery and Terms & Conditions
How You Can Pay
All prices include taxes where apprpriate.
Payment can be made by credit or debit card at checkout using either Checkout button or Pay Pal button as a guest. you can also pay using a Pay Pal account if you have one.
We will accept orders and payments over the phone. call 01403 248158
Delivery Charges UK
We use Royal Mail Second Class as standard and Courier services for large packages over 2kg packages.
Standard Shipping - second class - 3-5 business days from dispatch. Flat rate £2.90. Free postage for orders over £40.
Express Shipping - first class - 2-3 business days from dispatch. Flat rate £3.40. Orders over £40, flat rate £2.50.
Customer Collect - free of charge, order and pay online and choose collection.
Delivery Charges International Standard EU
We use Royal Mail and other Carriers. Delivery 4-7 days from dispatch. Charges are wiight based and start at £4.10 up to 250gm increasing incrementally to a max of £13.55 for 2kg and over.
Dispatch
When ever possible we aim to dispatch same or next business day from date of order.
Availability
We aim to stock all products listed, however, products are handmade in small batches and subject to availability. Bee Cosmetics may temporarily need to withdraw products from sale and this may apply even after placing an order. When an order cannot be fulfilled, we will contact you with alternative options of delayed delivery, alternative product or a refund.
Returns and Cancellations
We hope our products meet the description and your expectations. If you wish to cancel your order or are unhappy with your order you must return it within 14 working days from delivery. Bee Cosmetics are happy to give a refund or exchange, excluding postage costs, providing the goods are unopened, unused and are in a perfect, re-saleable condition.
Damaged goods
Please check your delivery as soon as possible. In the unlikely event that products have become damaged or lost, please inform us as soon as possible. If you do have any concerns please contact us.
Bee Cosmetics
79 Rushams Road
Horsham
West Sussex
RH12 2NY
Product Suitability
Bee Cosmetics aim to give a full description of our products and their intended use on the web site. It is your responsibility to ensure products are used in accordance with any directions. Our products are genuinely handmade, hand cut and packaged in small quantities so you may notice variation in colour, texture or packaging between orders.
Bee Cosmetics do not accept liability for representations, warranties, conditions or terms relating to fitness for purpose. Our cosmetics are covered by the Cosmetic Product (Safety) Regulations 2013 and the required Cosmetic Product Safety Reports are in place confirming that the recipes we use meet current legislation.
Customers should follow recommended use of the product and satisfy themselves to the suitability of products before purchase.
Links to other Websites
Our website may contain links to other websites that Bee Cosmetics believe may be of interest to our visitors. Bee Cosmetics do not purport to endorse the products or information on these sites and Bee Cosmetics do not control information on these sites.
Website Disclaimer
The information about our products is for general information only. Bee Cosmetics do not make any claims of health benefits or suitability for your use. All information relating to the benefits of ingredients use is based on information in the public domain.
Bee Cosmetics do not make claims as to the efficacy of any of the products available on the website. All product recommendations are not intended to replace the advice of your medical professional.
Nothing in these Terms and Conditions affects your statutory rights as a consumer.
Privacy and Data Security
Bee Cosmetics will ensure that your privacy is protected and information is secure. In order to prevent unauthorised access or disclosure Bee Cosmetics have put in place suitable physical and managerial procedures to safeguard and secure the information we collect online. Bee Cosmetics will not pass on your details to other organisations.
We may collect the information such as name, contact information including email address, demographic information such as post code, preferences and interests.
Bee Cosmetics uses this information to understand your needs and provide you with a better service, to send promotional offers and to provide you with information which you may find interesting.
When completing form information, you have an option to indicate you do not want information to be sent to you. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us.
You may request details of personal information which BeeCosmetics hold under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to BeeCosmetics, 79 Rushams Road, Horsham, RH12 2NY.
Cookies
A cookie is a small file placed on your computer browser, either temporarily or to be stored on your hard disc for future reference. Cookies are used to distinguish between customers and to determine what is in your shopping basket.
Bee Cosmetics also use Google Analytics which enables us to understand how people use our site. Bee Cosmetics uses this information to improve customer experience.
Our payment gateways also use a further security related cookie.